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Contact Information

Original Order Information

Items for return/replacement
Part Number can be found on the base of the product and has “Cool” as part of the name.  SKU can be found on the USB cable near the connector.
First Item (Required):
Second Item:
Third Item:
Fourth Item:
Fifth Item:

Return Information:

Orders can be returned within 30-days for a full refund (shipping not included).  Return requests received after 30-days will require additional approval and a 30% restocking fee.  Custom/non-standard configurations will require a 30% restocking fee.  Units used for biological or industrial applications CANNOT be returned for a refund.  All untis returning for refund must be in "like new" condition with original packaging and accessories (i.e. cables, dongles, etc.).

Help Us Help You:

To help us better serve you with excellent customer service, please give us as much information as possible regarding your cleaning process and product use.
Please submit only once. Combine multiple products’ Service Tag, Cleaning Process and Product Use into one submission.

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Warranty Statement

Man & Machine, Inc. warrants to the original purchaser that the product it manufactures shall be free from defects in materials and workmanship at the time of shipment. Manufacturer’s sole obligation under this Warranty shall be limited to repairing or replacing with the same or comparable items that have failed due to manufacturing and/or mechanical defects only. Normal wear and tear (i.e. key legend wearing off), and abuse (i.e. ripped/torn keys, frayed/torn cables, etc.), negligence, accident, mishandling, lightning or flood, or other Acts of God are not covered under this warranty. Please refer to the Warranty Statement located at for additional Warranty conditions.

For our “Premium Keyboards and Mice” (ReallyCool, SlimCool, ReallyCool Touch, SlimCool+,  MightyMouse, PetiteMouse, SoCool), we incorporate a date code in the serial number on the end of the cable.  The year it was manufactured is represented by a letter. Any keyboards or mice that were manufactured within the last two years (they would have a letter “O”, “P”, “Q” or “R” in the serial number date code), or have a yellow “Lifetime Warranty” label on the cable near the USB connector, would still be considered under our warranty, assuming they are not damaged or abused.  Anything outside of this range would be considered normal wear and tear, and no longer covered under our manufacturers warranty.  These items have exceeded their life expectancy for a keyboard or mouse.

Two Year Warranty
Default warranty for Medical Grade™ and Sealed keyboards and mice which include: Really Cool, Really Cool Touch, E Cool, Slim Cool, Slim Cool Plus Keyboards, and Mighty Mouse/Petite Mouse

Three Year Warranty
Default Warranty for So Cool Keyboard

One Year Warranty
Default Warranty for Really O’Cool Oil Resistant Keyboard, Mighty O’Mouse, Very Cool, Its Cool/Its Cool Wireless, L Cool, D Cool, Simply Cool Touch Keyboards, and C Mouse/C Mouse Wireless

***Any products outside of the above listed warranty range are considered no longer under warranty. These items have exceeded their life expectancy for a keyboard or mouse. ***

Click below to acknowledge that you have read and understand this Warranty Statement and to continue to the Returns/Replacement form.