Cleaning Instructions
Review the cleaning steps for MMI keyboards, mice, and fitted drapes, including product-specific cautions.
MMI resources
Resources & Support
Get the right instructions and support for your MMI workstation products. Start with product care, find model-specific documents, or contact our team for help.
Guides & documents
Find the information you need
Use the product name or model number when checking instructions. Cleaning and connection steps can vary by model.
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01 / PRODUCT CARE -
02 / PRODUCT DOCUMENTS Product sheets, manuals & videos
Find model-specific specifications, user manuals, instructions for use, and product resources in MMI’s document library.
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03 / SELECTION TOOL Medical Grade™ Keyboard Checklist
Compare workstation requirements before selecting a cleanable keyboard for clinical use.
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04 / WHITEPAPERS Whitepapers
Explore MMI perspectives on cleanable workstations, industrial environments, public safety, and visual privacy.
Product guidance
Understand the design choices
Explore MMI’s approach to cleanability, typing comfort, and everyday workstation care.
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WATERPROOF DESIGN Why You Need a Waterproof Keyboard
See how liquid protection and repeat cleaning support demanding workspaces.
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CLEANING LOCK What Is TruLock™?
Learn how supported keyboards can be locked during cleaning while remaining connected.
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ERGONOMICS Typing Angles
Understand keyboard slope and workstation setup for a more neutral typing posture.
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CLEANABILITY Why We Are Anti-Antimicrobial
Read why MMI prioritizes effective cleaning over antimicrobial additives.
Troubleshooting
Start with these checks
For the exact sequence and product limitations, use the manual for your model. Our team can help if a problem continues.
Keyboard or mouse is not responding
Check the connection and confirm that the device is powered. If the keyboard has a cleaning lock, use its model-specific unlock instructions before further troubleshooting.
Wireless product will not connect
Check power and the connection method in the product manual, then follow the pairing steps for the exact wireless model.
Unsure how to clean a product
Identify the model and review its cleaning instructions before using a new disinfectant or immersion method.
Service & account help
Warranties, Returns, and Sales Support
Choose the next step that fits your question.
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Warranty information
Review the current MMI warranty statement and coverage details before requesting service.
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Return or replacement request
Start an authorization request for an eligible return or replacement. Check the warranty statement and follow the instructions provided.
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Request a Quote
Tell our team what products, quantity, and configuration you need for a new project or replenishment.
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Sample Requests
Tell MMI what products you would like to evaluate and how they will be used.
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General question
Reach MMI about product guidance, an order, technical support, or another question.
Still need help?
Send the details of your product and question so MMI can direct you to the right support.