Warranty & service

Return or Replacement Request

Tell MMI what happened and which products are involved. Review the Warranty Statement before making a request.

Request review before shipping.

Sending this information does not issue an RMA or authorize a return. MMI will review your request and provide instructions if the return is approved.

Contact information

Returns from Canada: the customer is responsible for all shipping charges.

Original order
Items for return or replacement

Enter the product name, part number, or SKU. The part number is usually on the product base; the SKU may be on the cable near the connector. Add up to five items, with a serial number for each product when available.

Item 1

Service tag, if available. Check the cable on Medical Grade™ and Sealed products or the base on Washable products.

Item 2

Service tag, if available. Check the cable on Medical Grade™ and Sealed products or the base on Washable products.

Item 3

Service tag, if available. Check the cable on Medical Grade™ and Sealed products or the base on Washable products.

Item 4

Service tag, if available. Check the cable on Medical Grade™ and Sealed products or the base on Washable products.

Item 5

Service tag, if available. Check the cable on Medical Grade™ and Sealed products or the base on Washable products.

Return information
Product use and cleaning

For multiple products, combine your cleaning and use details in this one request.

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