Terms of Sale

1. About these terms

These Terms of Sale apply to orders you place with Man & Machine, Inc. (“MMI”, “we”) on this website, by phone, by email or against a written quote from MMI. By placing an order, you accept them. Orders placed through an MMI reseller or distributor follow that partner’s terms.

2. Orders and acceptance

Your order is an offer to buy. We accept it when we confirm it by email or ship it. We may decline or cancel an order, in full or in part, for example when a product is unavailable, a price or description is wrong, or a payment can’t be verified. If we cancel, any card authorization for the cancelled part is released.

3. Prices and errors

Prices are in US dollars and are the ones shown when you place your order. Partner pricing applies only to approved partner accounts. Sales tax is added at checkout; shipping is charged when your order ships.

If we find an error in a price or product description after you order, we’ll contact you before shipping, and you may cancel the order.

4. Payment and card authorization

We accept credit and debit cards through Authorize.Net’s secure payment form; MMI never sees or stores your full card number.

When you place an order, we authorize the total plus 30%, and charge the final amount when it ships. The final amount includes shipping, charged at cost; the 30% covers it. Any unused part of the authorization is released by your card issuer, on the issuer’s timeline.

Built-to-order products can take longer to ship than an authorization lasts. If an authorization expires before your order ships, or the final amount is more than was authorized, we’ll email you a secure link to pay the final amount.

5. Sales tax

We collect sales tax where the law requires it, currently 6% on orders delivered to Maryland. Orders bought at reseller prices are exempt. If your organization is exempt from Maryland sales tax (for example a hospital or government agency), upload your exemption certificate at checkout: we review it before charging your card, and once accepted it stays on file for your account’s later orders.

6. Shipping and delivery

Online orders are for customers in the United States: they ship to, and are billed to, addresses in the United States. Customers outside the United States, including Canada, please call +1 301.341.4900 to place an order. For PO boxes and APO, FPO and DPO addresses, please request a quote.

You choose the carrier and service at checkout. Delivery times begin when your order ships; in-stock products usually ship sooner than built-to-order products.

If you ship on your own FedEx or UPS account, MMI charges no shipping and the carrier bills your account directly. If we can’t use the account, we’ll contact you before shipping.

Ownership and risk of loss pass to you when your order is handed to the carrier. Please inspect your delivery and tell us about any damage or missing items as soon as possible.

7. Returns and refunds

Orders bought directly from MMI can be returned within 30 days for a full refund of the product price; shipping isn’t refunded. Return requests after 30 days need additional approval and carry a 30% restocking fee.

These can’t be returned for a refund: opened products (mouse pads, laptop drapes, Cool Drapes and similar items), custom products, Private Eye™ monitors, and units used in biological or industrial applications.

Returned products must be in like-new condition, with their original packaging and accessories (cables, dongles and so on), and must be cleaned and disinfected before shipping. We can’t accept returns that haven’t been disinfected.

To return a product, send a return or replacement request and wait for your Return Material Authorization (RMA) number and instructions before you ship. Mark the RMA number on the outside of the package. Refunds go back to the card you paid with.

8. Warranty

MMI products carry a limited warranty against defects in materials and workmanship, for two years or one year depending on the product, as set out in our Warranty Statement. Warranty claims also start with a return or replacement request.

9. Limitation of liability

To the extent the law allows, MMI’s liability for any product is limited to the price you paid for it, and MMI is not liable for indirect, incidental, special or consequential damages, including lost profits or revenue, inconvenience or interrupted operations. Some states don’t allow these limitations, so you may have additional rights.

10. Governing law

These terms are governed by the laws of the State of Maryland, without regard to its conflict-of-law rules.

11. Changes to these terms

We may update these terms from time to time. The version on this page when you place an order applies to that order.

12. Contact

Questions about an order or these terms? Contact us or call 301.341.4900.

Man & Machine, Inc.
3706 West Street
Landover, MD 20785